Legislation requires Council to respond to complaints received. This response will depend on the complaint history, current compliance status and the risk of the alleged offence. Actions taken by Council may include:

• sending an advisory letter and fact sheet to both the alleged offender and the complainant
• conducting an onsite investigation.

Council is legally required to enforce public health standards. If you have difficulty complying with the legislative requirements, contact Council for assistance or advice. 

Failure to comply with the requirements, may result in one or more of the following enforcement actions:

• a letter being issued requiring action or work to be conducted
• a public health order being issued requiring action to be taken or work to be conducted
• a legal notice being issued requiring action to be taken or work to be conducted
• issuing of a Penalty Infringement Notice (PIN) or on-the-spot fine
• prosecution.