Hearing Australia

Service name

Hearing Australia

Email

ipswich@hearing.com.au (Fernvale) toowoomba@hearing.com.au (Esk)

Phone

07 3437 2500

Address

Esk – Esk Hospital Visiting Site Fernvale – Health Matters Fernvale Visiting Site

Website

https://hearing.com.au

Service program

We provide hearing services under the Australian Government Hearing Services Program. The Hearing Services Program has two streams: the Community Service Obligation (CSO) program and the Voucher Program. Our clients include: children, young adults under the age of 26, veterans, Aboriginal and Torres Strait Islander people and pensioners. To be able to receive hearing health services under the CSO or Voucher programs, clients must meet specific eligibility criteria outlined by the OHS. We are the sole provider of services for CSO funding that can be accessed by children and young adults under the age of 26, Indigenous adults over 50 and adults with complex hearing needs. Pensioners and veterans are our largest client group and access services through the voucher program. Hearing Australia’s services include: assessing hearing, , selecting and fitting hearing devices, regular hearing checks to monitor changes, training to improve listening and communication, providing counselling and rehabilitative programs, ongoing care and device repair services • home visits for those unable to travel to a clinic, helping to manage hearing loss on a day-to-day basis, community hearing checks, community hearing information presentations and staff training on hearing aid maintenance

Geographic coverage area

Clinical Services available Esk Hospital Visiting Site and Health Matters Fernvale Visiting Site. Home visits available on request with prior arrangement. Non-clinical services available across Somerset Council area with prior arrangement.

Model of service delivery

Outreach services to Esk and Fernvale, home visits with prior arrangement, and telehealth services available via phone or Microsoft Teams

Eligibility criteria (including age)

Outreach services will see people 21 years and older. Under 21 need to attend Ipswich or Toowoomba offices for appointments.

Referral pathways

No referral required

Cost

Fully subsided, partially subsided, or fee for service options may apply depending on eligibility to Office of Hearing Services program, NDIS funding or Department of Veteran Affairs access.

Intake capacity and limitations

Both visiting sites at Esk Hospital and Health Matters Fernvale serviced fortnightly on a Friday as per demand

Duration service can be provided

ongoing